Privacy Policy

This privacy policy informs you about how HILOWIND by Teresa Baier (“we” or “HILOWIND”) collects, uses and protects personal data when you visit our website www.hilowind.com and order our products in Switzerland.

We treat your data confidentially and in accordance with applicable legal regulations, in particular the revised Swiss Data Protection Act (revDSG) .

1. Responsible body

HILOWIND by Teresa Baier

Glärnischstrasse 303, 8708 Männedorf, Switzerland

Email: info@hilowind.com

Website: www.hilowind.com

2. Collection and processing of personal data

We process personal data that you provide to us or that is automatically collected when you visit our website. This includes, in particular:

Order and customer data: name, billing and delivery address, email address, telephone number, payment information.
Communication data: Content of inquiries via email or contact forms.
Usage data: IP address, browser type, pages visited, date and time of access.

3. Purposes of data processing

We use your data exclusively for the following purposes:

Processing and shipping of your orders.
Customer communication (e.g., answering inquiries, providing service information).
Operation and optimization of our online shop.
Sending marketing emails (only with your explicit consent).
Fulfillment of legal obligations (e.g., retention obligations for invoices).

4. Disclosure of data to third parties

We only share your data if this is necessary for contract performance or if you have expressly consented:

Shipping service providers (e.g., Swiss Post) for delivery of your order.
Payment service providers (e.g., Shopify Payments, credit card providers, PayPal) for payment processing.
IT service providers (e.g., Shopify as platform operator) to operate our online shop.

All service providers are contractually obligated to protect your data in accordance with legal requirements.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enable essential shop functions, facilitate website use, and optimise our services. These include functional cookies, performance cookies and — where consent has been provided — analytics and marketing cookies.

Visitors from the EU/EEA/UK can provide or withdraw their consent via our cookie banner.

For visitors from Switzerland, no cookie banner is displayed, as Swiss law does not require consent for the use of cookies. You may restrict or disable cookies at any time via your browser settings.

6. Use of analytics and marketing tools (e.g., Google Analytics, Meta Pixel) and data transfer to Meta

We use analytics and marketing services that may collect information about the use of our website in order to improve our offering, measure the performance of our marketing efforts, and deliver targeted advertising.

Meta Pixel (Facebook Pixel)

Our website uses the Meta Pixel (“Facebook Pixel”) provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Meta”).

The Meta Pixel enables us to track visitor behavior after they have been redirected to our website by clicking on a Facebook or Instagram advertisement. This allows us to evaluate the effectiveness of our advertisements for statistical and market research purposes and optimise future campaigns.

The following data may be processed via the Meta Pixel:

IP address
Cookie ID
Device and browser information
Pages visited and interactions (e.g., “Add to Cart”, “Purchase”)
Referrer URL
Pixel event data

Meta may use this data to create user groups (“Custom Audiences”) and deliver targeted advertising.

Legal basis

The use of analytics and marketing tools is based on your consent (Art. 6 para. 1 lit. a GDPR / Art. 6 para. 6 DSG). Visitors from the EU/EEA/UK can withdraw their consent at any time via the cookie settings on our website. No cookie banner is displayed for visitors from Switzerland.

Data transfer to the USA

Meta may transfer personal data to the USA. Meta is certified under the EU-US Data Privacy Framework, which may ensure an adequate level of data protection.

Shopify integration

When you use our shop, certain technical data (e.g., device information, shopping cart and checkout events) may be automatically transferred from Shopify to Meta, provided you have given your consent. This is used to measure and optimize our advertising activities.

Further information can be found in Meta's privacy policy:

https://www.facebook.com/privacy/policy

7. Newsletters and Email marketing

If you subscribe to our newsletter, we store your email address to inform you regularly about news and offers from HILOWIND.

You may withdraw your consent at any time by clicking the unsubscribe link included in each newsletter email.

8. Data Retention and Deletion

We only store personal data for as long as it is necessary for the respective purposes or as required by law. After that, your data will be deleted or anonymized.

9. Your rights

Under Swiss data protection law, you have the following rights in particular:

Right to information about what data we store about you.
Right to rectification of inaccurate data.
Right to have your data deleted, provided there are no legal obligations to the contrary.
Right to restriction of processing and to data disclosure.
Right to withdraw consent.

Please direct any inquiries to: info@hilowind.com

10. Data security

We take appropriate technical and organizational measures to protect your data from loss, misuse or unauthorized access.

11. Changes to this Privacy Policy

We reserve the right to amend this privacy policy as needed to ensure it always complies with current legal requirements or reflects changes to our services. The version published on our website is always the applicable one.

This Privacy Policy complies with applicable Swiss data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).

As of: November 2025